This is an older hotel but did not miss a thing during our four day visit. There were excellent our guide made it a great time and perfect memory for my three boys. I have stayed at this hotel several times and have always had a pleasant experience. The thing to watch is the double bedded rooms are double bed sized. The staff made the trip a fun time rather than a weekend filled with anxiety. So it was a well featured room for business or pleasure. Beds were comfortable. The beds could do with mattress upgrades. The staff is very nice and accommodating. Beyond this, the room itself was good. Rooms were OK, a little dated but perfect for what we needed. Each room has a wide screen television, coffee maker, refrigerator and hair dryer in your room. Our room had a mini fridge but it did not have a freezer. FYI, this is not a particularly "walkable" property. We appreciate you bringing this to our attention. A lot of people do not realize just how many different great options we have that are just within a short drive. Refrigerator didn't work, lighting very poor, broken bulb in one lamp. We will select this hotel again. I have a 7lb therapy dog for my son. But have to admit staff great. 2 lane highway navigates several mountain slopes making fast progress difficult. We are so happy to hear that you enjoyed your trip and we look forward to seeing you during your next visit. It is a pet friendly hotel, but we were not disturbed by pets and our room smelled fresh and clean. Room was VERY well appointed and lived up to the "Mountain Lodge" decor. The bed was no comfortable. Remodeling and freshening brings product up a bit. Our entire team takes great pride in our work, and we are sincerely eager to assist our guests in any way that we can. Those in our groups that took showers earlier (before breakfast) we able to enjoy a hot shower. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. It is convenient to Banner Elk restaurants as well. Nice idea!! The beds were comfortable and there's no parking fee. Breakfast was pretty poor compared to the other Best Westerns and other chains we've stayed at. Also the breakfast is very good & real food to hold you over. Also, the day before I was supposed to arrive, I received a confirmation email which I thought was great for peace of mind. Shower was terrible. As nice a breakfast we have seen at any hotel!! The pool was broken and being rebuilt we wish we had known this before check in as our kids wanted to go swimming and had we known we would have stayed else where but over its ok for the price. Friendly Staff. -- I'll be sure to look into the things you mentioned and see how we can move forward with an all-around better experience for our guests. There is a nice outdoor pool and seating areas. A little attention to their curb appeal would be really helpful. We are a pet friendly lodge offering newly renovated, designated pet friendly rooms. The overall experience is EXCELLENT, although the building itself dates from the late 60s or early 70s. Enjoy! They should apply for NC GreenTravel recognition as a "green" hotel. The also have maps that shows where and what is in the area to see and do and eat. The lobby area is charming with interesting displays highlighting the region's Scottish heritage.
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