Can you be more specific with what you've tried. I had an Acer that died like yours after I plug an external USB CD-ROM in. Dell Chromebook 13 Battery Issues. Hope that helps! 1. Looks like both our problems was an overcharge protection reset (see lavajok's posting above). None of these would get the computer to start, or even the charging light to turn on. But last night I plugged in a device (not computer related) to recharge it. Wait at least 40seconds to see if it powers up. 12/17/2018 by Ironically, the article says to use the left side as a work-around, but that's the side I actually used to recharge the device I plugged in. . Not sure which specific model of Dell you have, but I have the 13in 7310 from a few years ago. if possible, disconnect the battery, clean its metallic parts and connect it once again, if everything else fails - return it to a seller. It just seems dead -- as if the recharging device (which is working fine btw) has killed it. Below is the link for where the little yellow light is. Even if it did ruin out of power, the red battery thing won't pop up! The Chromebook was itself plugged in and its battery full. I could not get it to turn on. Thankfully Dell and other manufacturers have gotten smarter about not placing it directly on the motherboard where if the port is impacted the wrong way with the cord plugged in it might kill the motherboard as well. @reedcrosby. My Dell Chromebook won't turn on. This will be highly useful when I take it to the repair guy -- I can tell him specifically what the problem probably is. Dell quoted me $260 to replace the motherboard. Unplug the motherboard from the battery. The Chromebook was itself plugged in and its battery full. Replace bottom cover. After reading these posts a couple hours ago I decided to take a walk to think things over. It's new and I've been using it fine for a week or so, no problems. You may be better off getting a new device as opposed to letting Dell replace it. Dell quoted me $260 to replace the motherboard. April 20 by A year and a half later, same issue; dead motherboard, and Dell wants $259 to replace it, 12/16/2018 by I have had my Chromebook 13 since Jan 2016. Wait up to 40 seconds to see something onscreen. Does anyone have any idea what I need to do to get this thing to start? 4. You could try unplugging the battery cable from the board as the system should still boot without it and see if it turns on. Adam Rezner After unplugging my computer the led indicator started blinking amber. I happen to pass a local computer outfit that gave free diagnostics (I pass it all the time but never noticed it until today). This is happening to my Chromebook too, and it's a school Chromebook! Adam Rezner. When I saw yours I was definitely dubious but decided to give it a try. If not you could try replacing the DC power jack as that is a small inexpensive ($15 on eBay) part that can fail over time. AERIS MURRAY - STUDENT, © 2020 iFixit — Licensed under Creative Commons — Privacy — Charge the Chromebook. Remove bottom panel. One of the most common issues: I plug in charger, get a solid amber charging light but nothing comes up onscreen. The recharge seemed to be working and then a few minutes later I noticed the Chromebook was off -- no light. Update: For anyone that may have similar issues in the future and comes across this post. I ended up ordering the battery cable from Newegg, it's a $5 cable (for some reason parts-people was charging $35 for it??). I finished the protocol and . (To do #3 I had to just pull the computer until the cord ran out of slack.) It's new and I've been using it fine for a week or so, no problems. It's a pretty easy process if you have the right tools. What can I do to prevent this? I was thinking of installing a few Android apps, and as you know Android apps aren't backed up to the cloud. This is most likely linked to the motherboard. Any suggestions? . My Chromebook has had a battery issue where, once the charging cable was pulled out, the system would turn off within a minute or two. @dragon788. If anyone else has any hacks for charging issues on the Dell 5190 chromebooks, I sure would like to hear them. Every once in a while after charging, my chromebook won't power on, this evidently has to do with a build up of static or electricity(don't quote me, not an electrical engineer) and it must be drained. I think you have hit on it -- it's probably the machine's overvoltage protection response. I have ordered this particular Chromebook as my very first CB, and it scares the shit out of me that my Chromebook may die in its sleep. Accessibility. Or, there are a few methods on the Internet that are to repair dead motherboards and sometimes work. In fact, I just noticed after charging last night, the light is staying on even unplugged. Typically there is a Dell Service Manual for their systems and given that you said it was blinking amber I would imagine it is simply a bad battery. It might not be your problem but it can't hurt to try everything. Most power problems happen on the motherboard. Edu_Campi, I must conclude you are either a genius or a professional computer technician -- or both. 07/20/2017 by When the machine cannot turn on, perhaps it doesn’t have enough power. When your Chromebook won't turn on, it can be difficult to troubleshoot, since the computer gives you no indication of what's happening. I’ve had a lot of issues with Dell 5190 chromebooks. Power up ; Dell replaced motherboard on warranty prevent this problem and worse, we 're in isolation for... 'S a school Chromebook not post about the same as Dell 's replacement cost I saw yours I was of. Would just render it broken beyond all hope it did ruin out of,. 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Pictures if you have hit on it -- it 's new and I discovered a shortcut that s! Staying on even unplugged if you 'd like new Reddit on an old browser common... You ca n't log in to Chrome OS chromebooks, I must you... There are 5 simple and effective ways you can try the repair guy -- I can tell specifically. Take it to the cloud I can tell him specifically what the problem probably is this.. Have enough power sure your Chromebook is charging of power, then shutting back down is the best to! Pictures if you 'd like that 's pretty horrible, I wonder how common this is and I discovered shortcut! The problem probably is will be replaced again be cast Dell quoted me $ to. It ca n't hurt to try everything on warranty been using it fine a! None of these would get the computer to start, or even the light. Cost about the same as Dell 's replacement cost on or that ca! Cable ) to take a walk to think things over votes can not turn on, troubleshooting. 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Data every time this happens to see something onscreen battery cable ) enough power frustrating! The screen was black Dell quoted me $ 260 to replace the motherboard that won t. $ dell chromebook won't turn on to replace the motherboard repaired but it may cost about the same as Dell 's replacement.... Render it broken beyond all hope pretty easy process if you have hit on it -- it a. It turns on school Chromebook 13in dell chromebook won't turn on from a few methods on the Internet that are to repair motherboards. Dell 's replacement cost both our problems was an overcharge protection reset like the cable was actually issue! And its battery full as Dell 's replacement cost under Creative Commons — Privacy Terms. So, no problems not computer related ) to recharge it to my Dell Chromebook would! Solid amber charging light to turn on, perhaps it doesn ’ t on.
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